Privacy Policy

Effective date

This Privacy Policy is effective June 8, 2026. It explains how Tidy KC collects, uses, stores, and shares information when you visit this website, contact Tidy KC, request cleaning or organizing services, communicate through social media, or otherwise interact with the business.

Information Tidy KC may collect

Tidy KC collects information you choose to provide, information needed to respond to service inquiries, and limited technical information that may be collected automatically when you use the website.

The exact information collected depends on how you interact with Tidy KC.

• Contact details such as your name, phone number, email address, city, and service address.
• Information about your requested service, including home size, rooms, pets, priorities, photos you choose to send, access details, preferred timing, and message content.
• Community nomination details you choose to submit, including the nominee's name, city, contact information, relationship to you, household circumstances, service needs, and permission notes.
• Customer records related to scheduling, service history, estimates, invoices, payments, and communications.
• Website usage details such as IP address, browser type, device information, pages visited, dates and times, error logs, and similar analytics or security information.

How information is used

Tidy KC uses personal information for legitimate business purposes related to providing residential cleaning, organizing, move-related cleaning, commercial cleaning when applicable, and customer support.

Tidy KC may also use information to improve the website, prevent misuse, maintain records, and protect the business, customers, team members, and property.

• Responding to inquiries and confirming whether your location and requested scope are a fit.
• Preparing estimates, scheduling appointments, communicating about service details, and following up after cleanings.
• Reviewing Be the Light nominations, contacting nominators or nominees when appropriate, confirming permission, and determining whether a free clean is a fit.
• Processing invoices, payments, refunds, records, or account-related communication.
• Improving website performance, troubleshooting errors, understanding demand, and maintaining business records.
• Complying with legal, tax, accounting, insurance, safety, or dispute-resolution obligations.

Contact forms, texts, email, and social media

When you contact Tidy KC through the website, phone, email, text, Facebook, or another communication channel, Tidy KC may keep the information you send so the business can respond, schedule services, document service details, and keep accurate records.

If you send photos or detailed information about your home, please avoid including anything private or sensitive unless it is necessary for the requested service.

Third-party services

Tidy KC may use trusted third-party service providers to operate the website, receive form submissions, communicate with customers, process payments, manage scheduling, host data, analyze website performance, or support business operations.

Those providers may process information according to their own privacy practices. Tidy KC does not control third-party websites or services after you leave this website or interact with a third-party platform.

Cookies and website analytics

This website may use cookies, analytics tools, server logs, or similar technologies to help the site function, understand visitor behavior, measure traffic, improve pages, and troubleshoot errors.

Tidy KC may use tools such as Microsoft Clarity, Google Analytics 4, and Google Tag Manager. Please see the Cookie Policy for more detail.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not work as intended if cookies are disabled.

How information may be shared

Tidy KC does not sell personal information. Tidy KC may share information only when reasonably necessary to operate the business, provide services, comply with legal obligations, collect amounts owed, protect rights and safety, or complete a business transfer.

For example, information may be shared with team members, contractors, scheduling or payment providers, website and technology vendors, professional advisors, insurers, courts, regulators, law enforcement, or a successor business if Tidy KC is sold or transferred.

Security

Tidy KC uses commercially reasonable efforts to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

No website, email system, text message, payment platform, or electronic storage method is completely secure. Tidy KC cannot guarantee absolute security, and customers should avoid sending sensitive information that is not needed for service.

How long information is kept

Tidy KC keeps personal information for as long as reasonably needed for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, complying with legal or tax obligations, and protecting the business.

When information is no longer needed, Tidy KC may delete it, anonymize it, or retain it in archived records when legally or operationally appropriate.

Children's privacy

Tidy KC does not knowingly collect personal information from children under 13. This website and Tidy KC's services are intended for adults requesting cleaning or organizing services. If you believe a child has provided personal information, please contact Tidy KC.

Your choices and requests

You may contact Tidy KC to request access to, correction of, or deletion of personal information, or to ask Tidy KC to stop sending marketing communications. Tidy KC may need to verify your identity before completing a request.

Some information may need to be retained for legal, accounting, safety, payment, dispute, or business-record purposes. Tidy KC will not discriminate against you for exercising privacy rights available under applicable law.

Links to other websites

This website may link to third-party websites or platforms, including social media pages, review platforms, payment providers, or service providers. Tidy KC is not responsible for the content, security, or privacy practices of websites or services it does not operate.

Policy updates

Tidy KC may update this Privacy Policy from time to time to reflect changes in business practices, website features, service providers, or legal requirements. Updates will be posted on this page with a new effective date when appropriate.

Contact Tidy KC

For privacy questions or requests, contact Tidy KC by phone at 816-680-6890.